Refund policy

Exchange Policy

• Exchange is accepted only in case of a damaged, defective, or incorrect product received.
  
• Customers must inform us within 24 hours of delivery.
  
• A clear unboxing video without cuts or edits is mandatory for exchange claims.
  
• The product must be unused, unwashed, unstitched, and in its original condition with tags and packaging.
  
• Minor colour variations may occur due to lighting, photography, or different screen settings and are not considered defects.
  
• Slight variations in hand-painted products are natural and make each piece unique; these are not considered defects.
  
• No exchange is available for products that have been stitched, altered, washed, damaged after delivery, or purchased during clearance sales.
  
• Exchange is subject to product availability.
  
• We currently do not offer returns or refunds.
• For exchange requests, please contact us on WhatsApp within 24 hours of delivery with your order number and a clear, unedited unboxing video.